Accessibility Plans


Customer Service

Ben Hokum & Son Limited is committed to providing accessible customer service to people with disabilities. This means we will provide goods and service to people with disabilities with the same high quality and timeliness as others.  We will continue to monitor any feedback and make adjustment accordingly. 

Information and Communications

Ben Hokum & Son Limited is committed to making our information and communications accessible to people with disabilities. 

Employment

Ben Hokum & Son Limited is committed to fair and accessible employment practices.

Future interviews will be done at another location if necessary to accommodate a person’s disability. We will continue to advertise receiving resume to job posting by several different methods – mail, email, or fax.

Self-Service Kiosks

Ben Hokum & Son Limited is committed to incorporating accessibility features and the accessibility for people with disabilities when designing, procuring or acquiring self service kiosks.

Training

Ben Hokum & Son Limited is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

Ben Hokum & Son Limited will train all staff on accessible customer service and how to interact with people with different disabilities. Ongoing training will be provided to employees regarding the Ontario Human Rights Code.

Design of  Public Spaces

Ben Hokum & Son Limited will meet accessibility laws when building or making major changes to public spaces. Ben Hokum & Son Limited will inspect public spaces yearly for preventative and maintenance purposes to prevent/minimize service disruptions to the accessible parts of our public spaces.

Should a temporary disruption make the accessible part of our public space not usable, a sign will be posted explaining the disruption and outlining an alternative.

The accessibility plans if requested will be provided in an alternative format that is acceptable to both the company and person with the disability.

The accessibility plans will be reviewed at least once every five years.